Refund Policy

Consultation fees

Consultation fees compensate professional time and preparation and are generally non-refundable once the consultation has taken place. If you cancel with at least 24 hours' notice, we reschedule at no charge or refund the fee in full. If you retain us, the consultation fee is credited toward your service fees.

Retained services

All retained work is governed by a written service agreement setting out scope, fees, and payment stages before work begins. If you end the engagement early, you are charged only for stages completed and disbursements incurred; unearned fees held on account are returned.

• Completed work and third-party disbursements (government filing fees, courier, translation) are non-refundable
• Government processing fees are paid to IRCC/ESDC; their refundability follows the department's own rules
• Refund requests are acknowledged within 5 business days and processed within 30 days of agreement

Outcomes are never the basis of a refund guarantee

Immigration decisions are made solely by the reviewing officer. Fees purchase professional preparation and representation, not a particular outcome, and no refund is owed because an application was refused. We do not — and under the CICC Code of Professional Conduct may not — guarantee approval.

Your protections as a client

Client funds for work not yet performed are handled per CICC client-account requirements, and fee disputes may be raised with the College of Immigration and Citizenship Consultants. For any billing concern, contact anil@zestimmigration.ca — most matters are resolved directly and quickly.